Below are answers to our most frequently asked questions:
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Why can't I see any prices? This is a wholesale site so you need to have an account and be logged in to be able to see prices and order product.
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I've created an account but still can't log in! Your account has not yet been authorized. It can take 24-48 hours for authorization. Keep in mind, you must be a wholesale customer with a valid Resale Tax Id # to be authorized.
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What kind of businesses will be authorized? We sell to wholesale customers with brick and mortar locations. We do not sell to customers with online stores.
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What is the minimum order? The minimum order is $50 (not including shipping).
- How is the shipping cost determined? During the checkout you will be prompted to choose your shipping cost that corresponds to the quantity of pieces ordered and if there is a display on the order. Please make sure to choose the correct shipping cost as your order will be held until we contact you for approval to charge the additional amount.
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How come my order won't check out? If your order does not meet our minimum ($50 in product) you will not be able to continue the checkout process.
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What if I don't have a store but still want to buy Finders Key Purse® or your other really cute items? Please click here .
If your question was not answered above, please email us at:
customerservice@alexxinc.com
